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Magination Returns and Refunds Policy

Effective Date: May 19, 2025

Thank you for enrolling in Magination, operated by Gold Falcon Entertainment and Events LLC. We are committed to delivering premium-quality magic education and products. Please review our Refund & Return Policy carefully before making a purchase.

By purchasing from www.Magination.com, you agree to the following terms.

1. Digital Products & Courses – Refund Eligibility

All courses, programs, and digital content purchases are eligible for a 100% refund only under the following conditions:

  • You must submit a short video (up to 2 minutes) clearly explaining why you are requesting a refund.

  • The video must be sent within 72 hours (3 days) of your original purchase.

  • Videos can be submitted by:

  • Your refund request will be reviewed within 3–5 business days. If it meets the outlined criteria, a full refund will be issued via your original payment method.

Refund requests submitted after 72 hours of purchase will not be accepted.

2. Physical Goods – Returns & Refunds

When we begin offering physical products (such as merchandise or magic props), the following standard return policy will apply:

  • You have 14 calendar days from the date of delivery to request a return.

  • To be eligible for a return, items must be unused, in original packaging, and in the same condition as received.

  • To initiate a return, please contact us at [email protected] with your order details.

  • You are responsible for return shipping costs unless the item was received damaged or defective.

  • Once we receive and inspect the returned item, we will notify you of the refund approval.

  • Approved refunds will be issued via your original payment method within 7–10 business days.

  • Shipping fees (original or return) are generally non-refundable, except in cases of damaged or incorrect items.

Please note that customized or personalized products may not be eligible for return unless faulty.

3. Subscriptions & Memberships

For recurring subscriptions:

  • You may cancel at any time before your next billing date to avoid further charges.

  • Refunds for past or current billing periods are not available unless you submit a valid video-based refund request within the initial 72-hour window following your first payment.

Subscriptions are managed through Kajabi, with payments processed via Stripe or PayPal.

4. How to Submit a Refund Request

To request a refund for digital products:

  1. Record a short video (maximum 2 minutes) clearly explaining why you are unsatisfied and requesting a refund.

  2. Send the video via:

  3. Include your full name, email address used at checkout, and order confirmation number if available.

We aim to respond to all refund requests within 3–5 business days.

For physical goods returns, please follow the instructions in section 2.

5. Duplicate or Unauthorized Charges

If you believe you’ve been charged in error or have made a duplicate purchase, please email us immediately at [email protected]. We will investigate and resolve the issue in accordance with our payment processors' policies.

6. Technical Issues

If you are having trouble accessing your course or account:

  • Try a different device or browser

  • Ensure your software is up to date

  • Contact our support team at [email protected]

We’re here to help resolve access issues promptly.

7. Contact Us

If you have any questions about this policy or need assistance, please reach out:

Gold Falcon Entertainment and Events LLC
Email: [email protected]
WhatsApp: +971 (0)54 735 2918
Website: www.Magination.com